SHIPPING & DELIVERY
We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||6 -12 Business days
||10-15 Business days
|Australia, New Zealand
||10-15 Business days
|Central & South America
||15 -20 Business days
||10-15 Business days
||15-25 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mouraia Fasion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.mouraia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Warm, soft. qualitatively. Size corresponds.
SO DANG CUTE!!!
Oh my goodness, this is absolutely gorgeous and the quality is superb! I would say the 18 can definitely go up to 24 months! Shipped very quickly, thank you!
Great!!! Beautiful, bodik cotton with elastane most likely, but soft very
This is NOT a bad review. I did not receive my order because store did not update tracking information, so I had no idea I missed the delivery hence item was sent back.
W M = Our Country/size is almost equal Korean shopping in 34000 the arm modern day of waiting time is required only Wholesale quality also satisfied with Original Yes♡
very cute set. will wait to see how well it washes
I was disappointed by the quality a lot of threads out of the outfit
Advise! fast delivery! The goods match!
I am delighted with this suit, very good quality, fast delivery, the size took for 18 months, but we are a year old and it is straight just. The child looks very stylish
its huge. could probably fit a one year old
I ordered the wrong size. This dress is absolutely amazing! Fast shipping.
Very very cute. Fantastic store x
Very good quality. Myself would like this)))
so BEAUTIFUL thank you!!!!!
really good material. product as shown would recommend
Super suit. Delivered to almaty for a month! Dress-bodik is true synthetics, but from below dressed cotton bodik and normal. Thank you store
Very nice quality
Threads stick out, but the suit is cool