SHIPPING & DELIVERY
We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6 -12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-15 Business days |
| Central & South America |
15 -20 Business days |
| Asia |
10-15 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mouraia Fasion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.mouraia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little hard to use
Accurate product description. Product was packaged well and it works very well to childproof drawers. Item was shipped very quickly. There are two magnets to open locks which is also very useful. The sticker backing is very strong so that the fitting cannot easily be removed from the drawer and cannot come off by accident when opening/closing. The indication stickers that you can place on the outside of the drawer so you know where to use the magnet are very helpful so you do not need to guess where to place the magnet to open the drawers each time. I would recommend this product for childproofing any cabinets in your home
Замки отличные.Очень удобные и прочные,без ключа никогда не откроешь.Прежде чем приклеивать, я сначала малярной лентой прикрепила,проверила,насколько четко закрывается,подкорректировала,а потом уже окончательно приклеила. Уже второй раз их заказываю.
parfait fonctionne bien
отличные замки, работает на ура
Соответствует описанию, в комплекте инструкция 6 замки хорошие!
Havent tried it yet... will update
Great item. Worked very well for over two weeks now. Can fully recommend. Quick postage.
The safety lock system has arrived very fast. It was easy to install it in all closets and now my child is safe.
Описание полностью соответствует. Заказ пришел за 14 дней. Советую.
Really well made. Very good material
Product as per discription, and arrived in very short time, Thank you.
Работают, но требуют тщательной установки.
Super!
Exactly as described
Came quickly.
Fast delivery and good quality!
amazing product! very effective!
все так круто работает супер спасибо
They work and are very easy to fit, my 18 month old has broke 4 different types of locks so I'm hoping these stand up to his test
Очень быстрая доставка несмотря на новогодние праздники (8 дней до Москвы)! Замки заказываю второй раз. Качественные, довольно легко устанавливаются. Немного неудобно открывать каждый раз с помощью ключа. Но после снятия обычных замков, приходилось оттирать фасады мебели от остатков клея. А это то ещё удовольствие..
Works really well! Installed this on my trash can cabinet. My cat was always trying to open it and go through garbage. Previous locks were not effective, because he kept tearing them down. This one is a hidden mechanism, so it's perfect. Thank you for the fast dispatch!
Замочки очень хорошие, ребёнку 1,8 открыть не может. Единственное один, замок сразу отвалился и как бы его заново не приклеивали не хотел держаться, может у него слабый скоч надо попробовать новый переклеить. А все остальные замочки держит прекрасно. Всем советую. Сама ещё закажу.
Доставлено за 17 дней) все хорошо упаковано и исправно. Продавец заботливый и общительный. Как только используем по назначению, дополню отзыв.
Muy buena calidad! Con instrucciones y todo!