SHIPPING & DELIVERY
We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6 -12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-15 Business days |
| Central & South America |
15 -20 Business days |
| Asia |
10-15 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mouraia Fasion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.mouraia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy buena calidad! Con instrucciones y todo!
ziet er heel goed uit
пришло быстро. функцию выполняет хорошо. но не очень удобно с одним ключом
all good
Really fast delivery. Good quality and it works great. Used a lot of child safety products but this one is by far!!! The best one. Thank store for fast delivery and good product
Awesome items, have ordered more. The only babyproofing that works for genius babys that break into every other baby proofing we've tried!. This is the best!!
ekspresowa wysyłka, zamówione 21.06, dotarło 02.07 zaraz będziemy testować, polecam
пришло все в целости.
work perfect love them
пришло быстро качество супер скотч на удивление держит мёртво дитё открыть не может
Awesome great locks.
Пришел за неделю. Описанию соответствует.
Buen producto. Al principio tienes que saber dónde colocarlo, ya que necesita un pequeño espacio para poder alojarse. Muy buena manera de tener todo a salvo sin que se vean esos "seguros" tradicionales.
отличное качество. Всë работает
Хорошие замки, жаль, только, без установочного шаблона, но он у меня уже был.
Perfect!
these are absolutely great. will order more.
Ok, shipping fast 3 weeks to Bulgaria Stickers were only 8pcs for the packet of 12 but survive it.
Nagyon jó. Egy felnőtt ellen gyenge a ragasztó, de egy gyermeket megvéd és ez a célja. Mindenkinek ajánlom, akinek kicsi gyermeke van. Rendkívül hasznos és nem csúfítja el a bútort.
Отлично все, читайте инструкцию до использования:)
заказываю второй раз. очень удобные для ящиков, они получаются плотно закрыты и пальчики маленькие туда не подсунутся )) Только у ящика должно быть свободное место для крепежа. на фото видно.
Items were exactly as illustrated. Order was processed and shipped very quickly. I would order from this store again.
très pratique. l'adhésif est de très bonne qualité
A little hard to use
Accurate product description. Product was packaged well and it works very well to childproof drawers. Item was shipped very quickly. There are two magnets to open locks which is also very useful. The sticker backing is very strong so that the fitting cannot easily be removed from the drawer and cannot come off by accident when opening/closing. The indication stickers that you can place on the outside of the drawer so you know where to use the magnet are very helpful so you do not need to guess where to place the magnet to open the drawers each time. I would recommend this product for childproofing any cabinets in your home