SHIPPING & DELIVERY
We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6 -12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-15 Business days |
| Central & South America |
15 -20 Business days |
| Asia |
10-15 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mouraia Fasion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.mouraia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great mat! Bright, big is what you need for a child. How he will manifest himself in operation will show time... To vitebsk reached exactly 1 month.
Very good. Big. Not so bright, but it's not critical) came quickly, 21 days before khabarovsk
всё соответствует описанию, яркий, не пахнет, в удобном чехле, рекомендую доставка 7 дней, просто супер
Большой, не слишком толстый, но и не тряпка. Хороший, ребенок ещё маленький, а коту нравится. доставка 10 дней до Подольска
My baby girl really loved it. Very good quality. Perfect when the baby is learning to crawl. A++++
Worth buying if I can give 10 stars it worth it. I looovvveee it. Thank you store
Доставка до Подмосковья из России за 5 дней! Трек полностью отслеживался. Коврик соответствует описанию.
This super huge, i never thought it would be this big. Super happy.
Very good mat! I recommend! Fast shipping! Thank you store!
Product is good and is as shown in the pictures
отличный коврик, продавец отзывчивый. передумали с расцветкой, нам ее сразу замен ли. пришел немного помятый ,ждем когда расправится, но за эти деньги это не критично. главное что ребенок в восторге.
they were hundred percent accurate great gifts for my grand-kids for Christmas arrived in time
Just as described and fast delivery. I’ll definitely be ordering from this store again. Thank you for sending it that fast. Y’all are awesome
Отличный коврик, спасибо!!
Very quickly arrived. A week before moscow. Odorless, but with creases. I hope that straightens
Very beautiful, the same as the description!
A good mat, bright, you can wipe with a damp cloth. There was no smell from the rug itself, there was a smell from his bag, but the day on the balcony all weathered. At home, of course, it is hot to lie on, we will use it more for cottages and streets. Product and store recommend!
Excellent rug. to voronezh delivery took 15 days. thanks to the store.
I order the 2nd mat, excellent product, Delivery fast to mo 2 weeks. The mat is bright, warm, easy to clean, and most importantly the child is happy!
good atem
For 892 rubles just a find!!! He's so huge! The choice was between puzzles and this carpet. Chose it because of the price and size! Plus convenient and quick to fold. Yes, not as thick as puzzles, but we are for 2 floors and do not need thicker! Take from this store, delivery in 6 days to the vladimir region! Do not regret!!!
Коврик очень классный, яркий, но тоненький. Пришёл за 2 недели в Украину. С продавцом не общалась. Отправил очень быстро.
Carpet great, exceeded expectations lines. Comes in a to take. Simply loved! It is huge. Arrived in 30 days for Salvador-Ba. Not taxed and had tracking. Seller/The Great. Made two requests.
Хороший коврик. До Воронежа пришел за месяц. Заказывала размер 200*180- рисунок на коврике повторяется, например, на одной стороне получилось 2 дерева, 2 жирафа и т.д. Ребенку почти год и ему очень понравился коврик.
Очень понравилось!! Спасибо большое!! Пришло очень быстро, ОЧЕНЬ! Пришёл целый. Упаковано в сумке. Немного помятый, но целый. Надеемся, расправится)) большое спасибо ещё раз продавцу!!