SHIPPING & DELIVERY
We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6 -12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-15 Business days |
| Central & South America |
15 -20 Business days |
| Asia |
10-15 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mouraia Fasion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.mouraia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very impressed by the quality. Material/fabric of the product is excellent. Craftsmanship is on par with any other big name brands offered in the West. Incredible deal for the price point. I recommend this highly.
Good as expected
Looks very good! Good quality and comfortable
Ordered for my Daughter. She is expecting her first child soon. She loved it! Quality was excellent.
Todo muy bien envío rápido , bien empacado, y con obsequio gracias.
Got it in 2 weeks. I’m really really happy with it. Good quality. My baby comfortable with it. Tq soooo much. Recommended!!!!
very good thank you!
Very accurate and of superior quality.
Good
Very good quality! Love the color, very accurate on what is in the picture! Highly recommend the store, delivery is tracked. Order 11-November received 11- December.
Muy contenta aún que ha tardado un poco en llegar
класная сумка кенгуру! уже опробовала гуляли по Нью Йорку !ребенку тже нравится! сделано качествено!!!
Хорошая переноска, качественная. Выбирали подешевле, есть опыт с baby bjorn, не сравнить конечно, но и цена намного меньше, ребенку 9 мес., очень нравится кататься, не очень любит сидеть в коляске, так что по магазинам ходить выручает... да и на прогулке можно, но только не зимой, конечно даже пока не пытались запихнуть ребенка в комбезе))) Sunveno хороший бренд, беру у них не в первый раз, и не разочаровываюсь ( сумка для детских вещей большая, сумочки для подгузников и мокрых вещей). Всеми вещами пользуюсь с удовольствием. Рекомендую.
Super nosidełko w świetnej cenie. Przesyłka dotarła w niecałe dwa tygodnie! Polecam!
Всем рекомендую! Отличный кенгурятник)) пошив немного кривой, но это не оказывает влияния на функционал. В других рюкзачках у малышки передавливались ручки и ножки, этот же просто находка, плюс у ребёнка руки свободны: и ручки может свести, и игрушку схватить.
Al parecer todo Perfecto, se siente bien el producto, no lastima pero aún falta probarlo con el Bb que aún no nace! Aún así se recomienda al vendedor llego rápido a Mexico, un mes aprox
Great Quality. Beautiful Color. Easy to use and great for carrying your baby. Can be worn multiple ways.
очень довольна, реально облегчает, всё продумано, качественно, рекомендую- это удобно и родителям и ребёнку
супер. классный эргорюкзак. доставка 20 дней в Кемерово.он очень удобный. легко одеваться. нам с малышкой нравится
El envío fue muy rapido, y la calidad es excelente
Seems like a very well made product. Everything looks reliable. I did not really try the whole thing yet. I only tried the bottom part with my 4 months old boy. It does take a big chunk of pressure from my back! I hope he will like sitting in it and being carried around! It kind of worries my a little that the only plastic thing will be holding my baby but the store insists that it is reliable! I recommend the seller! I like the product so far!
ótimo produto!! muito bem acabado, resistente, com vários pontos de fechamento e segurança redundantes pra que seja seguro carregar o bebê. bom tecido, lavável e forte. a compra valeu muito a pena...e chegou muito rápido, menos de um mês, sem tributação e sem pagamento da taxa de manuseio dos Correios. muito bom que acompanha os babeiros de proteção das faixas de sustentação do canguru, lugar preferido pra bebê babar.
Great product and great customer service. Very happy with the very helpful support in their team! recommend!
this thing is great! strong, and high quality. it's easy to use. just wish it had a spot to snap on a hanging toy.