We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 6 -12 Business days |
| Canada, Europe | 10-15 Business days |
| Australia, New Zealand | 10-15 Business days |
| Central & South America | 15 -20 Business days |
| Asia | 10-15 Business days |
| Africa | 15-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Great quality. Absolutely love it. Thank you
DID NOT RECEIVE INSTRUCTIONS MANUAL!
great quality, very sturdy and looks great
very fast delivery... I haven't tried it yet.
Love the quick and easy buckles!
Excelente producto y de muy buena calidad, envío muy rápido
Excelente producto, tal como lo describen, y llegó muy rápido.
good quality. fast shipping. highly recommended
Smooth transaction. Thank you. Great product, highly recommended.
So far just worn around the house but feels really secure, soft fabric on straps and padded for baby. Generous fit! I'm a UK size 8 and wear on the smallest setting. Very happy with purchase
Had previously bought one and was super happy with it. I have had 3 different baby carriers before this one and this is the only one I could put on on my own, without struggling for minutes. Just ordered another for baby #2. Honestly go for it, you won’t regret it!
Fast delivery (2days only) , high quality item and materials, come with original box , easy to use. Definitely will recommend to purchase.
Very impressed by the quality. Material/fabric of the product is excellent. Craftsmanship is on par with any other big name brands offered in the West. Incredible deal for the price point. I recommend this highly.
Good as expected
Looks very good! Good quality and comfortable
Ordered for my Daughter. She is expecting her first child soon. She loved it! Quality was excellent.
Todo muy bien envío rápido , bien empacado, y con obsequio gracias.
Got it in 2 weeks. I’m really really happy with it. Good quality. My baby comfortable with it. Tq soooo much. Recommended!!!!
very good thank you!
Very accurate and of superior quality.
Good
Very good quality! Love the color, very accurate on what is in the picture! Highly recommend the store, delivery is tracked. Order 11-November received 11- December.
Muy contenta aún que ha tardado un poco en llegar
класная сумка кенгуру! уже опробовала гуляли по Нью Йорку !ребенку тже нравится! сделано качествено!!!
Хорошая переноска, качественная. Выбирали подешевле, есть опыт с baby bjorn, не сравнить конечно, но и цена намного меньше, ребенку 9 мес., очень нравится кататься, не очень любит сидеть в коляске, так что по магазинам ходить выручает... да и на прогулке можно, но только не зимой, конечно даже пока не пытались запихнуть ребенка в комбезе))) Sunveno хороший бренд, беру у них не в первый раз, и не разочаровываюсь ( сумка для детских вещей большая, сумочки для подгузников и мокрых вещей). Всеми вещами пользуюсь с удовольствием. Рекомендую.