SHIPPING & DELIVERY
We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||6 -12 Business days
||10-15 Business days
|Australia, New Zealand
||10-15 Business days
|Central & South America
||15 -20 Business days
||10-15 Business days
||15-25 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mouraia Fasion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.mouraia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Panties liked-there are several levels of regulation by volume, but even so-it seems to me it is not more than 8-9 months-then will be small
Arrived really fast even 10 days!! The colors are as in picture, quality very beautiful
Perfect! Came very fast!
Beauty! Haven't tried yet
He just arrived and it's just like the description. Tomorrow we'll try it in the water and tell you how it goes.
Perfect and beautiful! We loved it. The shipping very fast the truth. Very happy. I recommend it to the store
Хорошие трусики, рисунок чёткий, плотные. Но шли долго, почти 2 месяца
havnt used it yet but looks nice and tidy with nice material
good quality-for a year or younger baby
In the case did not use, but the quality is good. Everything is perfectly sewn, came quickly
Super! Wszystko zgodne z opisem. Piękne wzory i kolory. Do tego bardzo szybka wysyłka! Polecam sprzedawcę na 100% Dziękuję!
Super pieluszki. Są śliczne i porządnie wykonane. Duży zakres regulacji rozmiaru. Nie odbiegają wyglądem od pieluszek renomowanych firm. Brak nieprzyjemnego zapachu. Dostawa w 13 dni !
Very bright colors, nice matetial, good quality, but I ordered 2 and one is smaller than other
really beautiful prints, well made, and fast shopping
Cute and super fast shipping to USA. Thank you store!
muito linda e rápido o envio só Brasil, Dryfit interno e não pagou a taxa de 15 reais
Received to North Carolina,USA in less than 1 month. I don't understand why this has so many buttons on the front, they don't seem like they will work. But can't wait to try it on my baby. Quality seems good. No loose threads. Thinner than I expected but that's fine.
item as described! very fast shipping to canada, 2 weeks
They're very good, very good quality, i haven't tried them in the water yet, i hope you do your job. It took him 2 weeks to arrive.
Works as designed. Tested several times, there was no leaking. Good quality
Otimo produto, da pra mudar tamanho quanto nas laterias quanto embaixo.
Bon produit comme sur la photo
Excellent panties, odorless, swimming in them in the pool, baby, mom and coach liked