SHIPPING & DELIVERY
We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6 -12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-15 Business days |
| Central & South America |
15 -20 Business days |
| Asia |
10-15 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mouraia Fasion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.mouraia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thank you, the baby loves it. it didnt have a smell, was able to use it immediately and the creases disappeared after 2 days
Excellent mat, 200-180, soft, warm, bright. With our favorite dinosaurs. The previous one was enough for 3 years with two small children. Let's see how much this is enough) came in a week from moscow. Children himself fotal))
A good mat, took the same senior. Without it in any way, the previous moved to the cottage. Very comfortable, packed in a handbag. Delivery in russia.
Коврик понравился, мягенький, непромокаемый, не пахнет, как полагается двухсторонний, цвета яркие и главное волосы не липнут. Размер выбрала 120*180 вполне хватает, больше и не надо.
Коврик неплохой. Материал я ожидала увидеть немного другой, но в целом нормально.
Классный коврик!!! Спасибо большое продавцу!Мягкий,лёгкий,интересный 2 х сторонний,без запаха! Супер! Доставка отслеживалась.Пришол на почту быстро.
Классный коврик, тёплый, красочный, ребёнку очень интересно, удобно перевозить с собой, в комплекте сумочка, посылка до нижнего Новгорода шла дней 4-5. Идеально
Коврик супер, большой, красочный, без запаха, пришёл примерно за 2 недели
Muy grande y muy bonita me ha encantado
Коврик супер, яркий и красивый, ребенку на нем не холодно. Доставка быстрая заказали 17.05, отправили 20.05, 22.05 был уже на почте. Рекомендую
Great mat. The store is well done. Delivery to bryansk three days))
Very fast, the mat is beautiful, there is no smell, i recommend
Super mat! I advise! Neat seams! Big, soft, warm!
Better than I expected! Reallygood quality, light and the bag is plus
Good mat. A little litter but i think it will be smoothed out, was packed in a handbag. Delivery is fast. At us in ukraine such cost in 2 rasha more expensive, so i recommend
Закала 08.01 получила 18.01. Доставка в нсо была. Качество хорошее. Коврик рекомендую.
Доставка в Новосибирск 13 дней. Спасибо большое! Коврик хороший
Awesome mat, super quality. Ordered 180x200
The rug came 3 weeks before novosibirsk. This is the second mat, so there is something to compare with. With a pattern of "sea bottom" is less bright than with "dinosaurs" and smaller in size by a couple of centimeters. And in general the goods quality
Хороший коврик, очень яркий, красочный. Без повреждений. Спасибо продавцу.
Great mat! Bright, big is what you need for a child. How he will manifest himself in operation will show time... To vitebsk reached exactly 1 month.
Very good. Big. Not so bright, but it's not critical) came quickly, 21 days before khabarovsk
всё соответствует описанию, яркий, не пахнет, в удобном чехле, рекомендую доставка 7 дней, просто супер
Большой, не слишком толстый, но и не тряпка. Хороший, ребенок ещё маленький, а коту нравится. доставка 10 дней до Подольска
My baby girl really loved it. Very good quality. Perfect when the baby is learning to crawl. A++++