SHIPPING & DELIVERY
We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6 -12 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15 -20 Business days |
Asia |
10-15 Business days |
Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mouraia Fasion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.mouraia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dolls had delayed a little but arrived and I was very happy thank you very attentive
60 days to czech republic, packed very well, very good quality,I reccomend this store.
Parabéns a todos da equipe. Entrega rápida e as bonecas chegaram em perfeito estado. Obrigado pela atenção e tenham bons negócios, os produtos tem qualidade.
клевая кукла. заказывала племяшке на новый год. ей понравилось. ходит с ней как с ребенком. даже самой захотелось потискать.
Wonderful doll. My daughter is delighted. Full compliance with the photo. Ordered with blue eyes, and sent. Hair is gorgeous. Dressed in a diaper, body, suit, socks, shoes. Toy and bottle included. Nipple on the magnet. Arms and legs turn.
Muito linda,chegou perfeitinha em 30 dias...
beautiful doll
minha sobrinha amou a boneca. igual ao anuncio. não foi taxada.
Sehr gut! Danke
Beautiful doll!
produto recebido molhado....
Acabou de chegar, igual a descrição. A primeira que foi enviada extraviou, mas, a empresa me enviou uma segunda. Obrigado muito satisfeito e indico a compra
Muito legal, produto veio rápido, minha filha adorou!!! A boneca é muito bonita!! Recomendo!!!!
The doll is of very good quality. A bit of a smell but i believe it will go away. Very nice for this price. I recomend it.
Mega fast delivery to ukraine, 10 days. The doll is packed very well, in a vacuum air-filled package, so as not to be damaged. The hair is removed under the mesh and under the hood, the handles are rewound with paper. The doll is very beautiful, took for a gift. There is a small smell when unpacking, put ventilation. Purchase is happy for all 100, i recommend!!!
Lovely doll! Arrived missing 3 days to complete a month. Super recommend! Identical to the photo.
Симпатичная кукла, правда с пропорциями не всё в порядке, руки выглядят несколько длинноватыми и белки глаз имеют розовый оттенок, что придает несколько зловещий вид очаровательной кукле. На ощупь как будь то держишь на руках маленького ребёнка. Спасибо!
Super. Duge ditini to be like
The doll arrived in 18 days to Germany. The quality is excellent. Will buy more.
кукла шикарная
The doll came quickly, beautiful, the track was tracked all the way. Packed just fine! The doll is beautiful, like baby bern only with hair, the photo of the store looks bigger and puhlee than actually. In the complete set all. We bought my daughter for a birthday, i hope to like it. I will order another one. I recommend.
The doll is super mega cool, perfect quality of body and accessories, will present it soon to my niece and hope it will make her increfibely happy! Delivery to Ukraine less than 3 weeks
Loved Came the model Qie choose. Beautiful!
Amamos muito linda!!! Perfeita
Добрый вечер! куклу получила, описание точное, кукла отличная, продавец молодец отдельное ему спасибо, очень рекомендую продавца и товар. внучка будет очень довольна подарком. всем огромное спасибо.Товар пришел очень быстро я очень благодарна в срок как было указано. с уважением Надежда