SHIPPING & DELIVERY
We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6 -12 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-15 Business days |
| Central & South America |
15 -20 Business days |
| Asia |
10-15 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mouraia Fasion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.mouraia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Produto igual ao anunciado no site. Mto bem embalado e tudo em perfeito estado. Já é a segunda bebê riborn que compro desse vendedor e ambas chegaram inteiras. Super recomendo.
Boneca linda. Minha filha amou. Chegou um pouco depois do prazo estimado inicialmente.
Product arrived on the estimate. Am satisfied with the service.
Chegou tudo ok
muito satisfeita,pequena mais linda,veio muito bem embalada,parabéns ao vendedor,chegou com um mês,muito rápido antes do prazo,minha filha amou a alice!
A great doll came perfect and fast in two weeks Thanks a lot, I'll buy again
кукла хорошенькая, мягкое тело. дочка счастлива
la muñeca es preciosa entrega rapidissima
Superb doll according to the description and good quality
Got this for my daughter birthday shipped in less then 3 weeks to US . Soooo beautiful
Pupa is just lovely))) waiting is justified for all 100!!!!!!! Who chooses, take this, very, very good. Asked to send to her daughter's birthday, the parcel came even earlier. Many thanks to the store, more such!!! I wish prosperity to your store))))))
beautifullllllllllllll
Beautiful and well made doll for this mięciutka and light. Daughter very happy. Very fast and rejestrowana shipping to Poland. Recommend
I loved it. Excellent !! It arrived today, May 24th, one month after the order.
Very cute doll, my niece LOVED it. Thank you so much
perfeito, ótimo produto... Demora um pouco, mas a qualidade é boa
Linda minha filha amou
The doll is super! Came to moscow in two weeks! All as it is written! Foreign smells do not have! Thank you very much!
muy buena muñeca, me encanto viene con todos sus accesorios que decía, el chupete es súper entretenido, viene con pañal incluido, su ropita muy linda si pelo también, muy linda la muñeca. llego súper rápido, bien embalado.
produto entregue antes do praso em perfeito estado.... apaixonada pela boneca
Beautiful! Perfect!!! Well packed! Arrived in perfect condition and is very beautiful!
The doll is just pretty. Even i wanted to play. The doll costs this money. I advise everyone. Delivery to the rostov region is super fast, did not even expect that i will get a doll so quickly. Delivery no more than two weeks.
Expédition un peu longue mais la poupée est vraiment magnifique. Cela valait la peine d'attendre.
linda perfeita minha filha amouuuu
Top quality favor came within one week וקצת recommend