SHIPPING & DELIVERY
We are proud to offer Free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||6 -12 Business days
||10-15 Business days
|Australia, New Zealand
||10-15 Business days
|Central & South America
||15 -20 Business days
||10-15 Business days
||15-25 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mouraia Fasion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.mouraia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome soo happy!!
Soft diapers, really liked)
Shipping fast and stuff like!! Sold out called kindly different necklaces blue ING is Kenyan and water look at me great ~
Very fast delivery to Poland, great quality, slap-up material very pleasant to the touch. Highly recommend!
Product compatible with photo. Color burnt. Recommend
Super diapers!!! delivery is fast-14 days to saratov
Quality is excellent! Color truth is no longer gray, but greenish
Large, soft, let's see how it will be after washing, came to ufa for 2 weeks
love it. color as the picture. I use it as sunscreen
Fast delivery, a little thin but very good.
Thank you for timely, fast delivery and excellent quality. Delivery time is 17 days to germany.
Twist the diaper! Good size, very soft and light. Fast delivery to khabarovsk! I advise!
Really nice! This is for my own baby, but the packaging was good enough to give it as a gift.
Super diapers, the second time i order, excellent quality and delivery in 2 weeks. Thank you for your promptness. I advise everyone.
Nice shopping, nice stuff. He arrived in Turkey in 3 weeks.
Diapers of very good quality, the seams are even, the print is bright and clear. The order came exactly after 2 weeks. Very satisfied and recommend this product to buy)
The product is very nice as in the picture soft convenient thank you
Super!!!! i advise, no different from store
Nice thin blanket. Nice print, only the pattern does not match the description photo completely. It has purple trees that aren’t in the other pictures. Overall ok, nice quality.
Chic diapers, the material is excellent. rashmer corresponds, marriage no. store sociable. delivery to ukraine 2 weeks
To almaty it was 1,5 months, the quality is good, i thought it would be thicker, washed, everything in place did not separate the print, too, in place
Beautiful diapers, came quickly, 11 days before kazan. Quality, brightness, price chic.
Пелёнка класс. Все соответствует фото
Very fast shipping, goods otrzymałam in 10 days. Recommend